Wipro Hiring for Freshers 2023: Apply Quick

Wipro is Hiring: The Global IT Tech Giants are now hiring for IT Service Desk Associate Role. The Indian MNC provides consulting, and business process services to its consumers.

Company: Wipro

Headquarter: Bangalore, India

Role: IT Service Desk Associate(SDA)

Educational Qualification: B.E./B.Tech

Year of Passing: 2021, 2022, 2023

Level of Experience: 0-2 Years

Salary: As per Industry Standards

Application Link: Apply Here

wirpro hiring

Location –Pune | Work From Office.

Shift Timing24*7 rotational Shift ( Including Night Shift)

Experience & Qualifications

  • Graduation mandatory (Technical Grads Preferred)
  • Only Freshers currently living in ban galore can apply.
  • Candidate should have excellent communication. (ENGLISH)
  • Good Knowledge of Laptop/Desktop troubleshooting.
  • Knowledge about VPN/ Windows OS/O365/Active Directory.
  • Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
  • Candidate shouldn’t be pursuing any studies as of now.

Key Responsibilities:

  • Opens, logs, prioritizes, assigns, and closes calls logged.
  • Asks the End User for all relevant information concerning the call made or issue reported.
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Routes the enquiries to Resolver Groups as appropriate.
  • Re-routes misdirected calls.
  • Escalates tickets which have not been resolved by SD.
  • Provides status and updates on tickets to authorized users.
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

** INTERESTED CANDIDATES CAN SHARE THEIR RESUMES ON ” [email protected] ” WITH THE SUBJECT LINE – PUNE – FRESHER .

More such opportunities:-

For more such content do follow: PrTechNews

Related articles