Wipro is Hiring: The Global IT Tech Giants are now hiring for IT Service Desk Associate Role. The Indian MNC provides consulting, and business process services to its consumers.
Company: Wipro
Headquarter: Bangalore, India
Role: IT Service Desk Associate(SDA)
Educational Qualification: B.E./B.Tech
Year of Passing: 2021, 2022, 2023
Level of Experience: 0-2 Years
Salary: As per Industry Standards
Application Link: Apply Here
Location –Pune | Work From Office.
Shift Timing– 24*7 rotational Shift ( Including Night Shift)
Experience & Qualifications
- Graduation mandatory (Technical Grads Preferred)
- Only Freshers currently living in ban galore can apply.
- Candidate should have excellent communication. (ENGLISH)
- Good Knowledge of Laptop/Desktop troubleshooting.
- Knowledge about VPN/ Windows OS/O365/Active Directory.
- Should have all documents (Semester Marksheet / Vaccination Certificates / Govt. IDs)
- Candidate shouldn’t be pursuing any studies as of now.
Key Responsibilities:
- Opens, logs, prioritizes, assigns, and closes calls logged.
- Asks the End User for all relevant information concerning the call made or issue reported.
- Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
- Routes the enquiries to Resolver Groups as appropriate.
- Re-routes misdirected calls.
- Escalates tickets which have not been resolved by SD.
- Provides status and updates on tickets to authorized users.
- Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.
** INTERESTED CANDIDATES CAN SHARE THEIR RESUMES ON ” [email protected] ” WITH THE SUBJECT LINE – PUNE – FRESHER .
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