Deloitte is Hiring: Deloitte is now hiring for Application Support Analyst Role. Being one among the “Big 4”, the main work model of Deloitte revolves around Audit and Assurance, Consulting, Risk Advisory, Legal and Tax, Financial Advisory and Industry Specific Solutions.
Company: Deloitte Touche Tohmatsu Limited
Headquarter: Bangalore, India
Role: Support Analyst
Educational Qualification: B.E./B.Tech
Year of Passing: 2020, 2021, 2022
Level of Experience: 0-1 Years
Job Location: Hyderabad, India
Salary: As per Industry Standards
Application Link: Apply Here
Role:
This position is responsible for providing Service Support for various software applications, with a high degree of customer satisfaction, expertise, accuracy and timelines. Keep users informed about their Incidents’ status at agreed intervals. Log all Incident/Service Request details & functions as the first point of contact for users.
Requirements:
The ideal candidate should:
- Comfortable to work in 24*7 environment (rotating shift changes up to every month):
5:30 AM – 2:30 PM IST,
2:00 PM – 11:00 PM IST,
9:00 PM – 06:00 AM IST
- Have passion on technical knowledge learning and be a quick learner
- Provides customer service support to the organization by obtaining, analyzing and verifying the accuracy of information in a timely manner
- Initiates and/or implements corrective action as needed, in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
- Have demonstrated ability to work in a fast-paced, dynamic environment, prioritizing work and adjusting to changing business demands
- Exceptional attention to detail, relevancy, authenticity, and accuracy of information gathered; ability to structure, organize and synthesize data quickly with the end-user perspective in mind.
- Enthusiastic self-starter with a can-do attitude, delivering a consistent high level of performance.
- Exceptional attention to detail and willingness to work in a demanding and results-oriented global business environment with frequently changing priorities.
- Ability to work under strict deadlines, prioritize and multitask work assignments, take ownership and adhere to strict internal quality assurance processes.
Technical Requirements:
- Excellent Customer service (Phone / Chat / Emails)
- Excellent spoken English Language proficiency
- Proficient with MS-Office
- ServiceNow experience preferred
- Exposure to application support, ITIL framework etc.
- Excellent written & verbal skills
- Customer Service experience
- Comfortable to work in 24*7 environment
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