Wayne had shared a video on TikTok, in which it was told that his Xiaomi SU7 EV It stopped after traveling only 39 kilometers and he had to tow the car back to the delivery center. He reportedly said that he had purchased the standard model of SU7. Gizmochina’s Report It is said that no defect was found in the car during the initial inspection, after which the after-sale service personnel of the company promised to take back the car and give a refund to the user. However, the user was interested in an exchange rather than a return.
The report further states that the user also shared screenshots of his interaction with the after-sale service on social media, in which the user was demanding another SU7 in exchange for a return from the service centre. However, the service center later required the user to take the car back to the factory for further analysis. He also clarified that it was not possible to repair the car immediately. The user was told that the car would be returned to him after a detailed investigation, which would take some time.
However, according to the report, Wen continued to insist on the exchange, after which Xiaomi agreed to give the user the car in exchange for the faulty SU7.
Xiaomi SU7 Electric Car starting price 215,900 Yuan (approximately Rs 24.90 lakh). This price is less than the price of Tesla Model 3 in China. SU7 EV was launched on March 28 and the company told It was said that within just 27 minutes the car was booked by 50,000 people. Not only this, it received 88,989 bookings within 24 hours of its launch.